Refund policy

I completely understand the need for a firm policy, especially when dealing with edibles where safety and hygiene are top priorities.

Here is a professional, clear return policy tailored to your specific requirements.

Return & Refund Policy

Thank you for shopping with us. We take great pride in the quality of our products. Please review our policy regarding returns and refunds below:

1. Edible Items

For health and safety reasons, all edible items are final sale. * We cannot accept returns or exchanges on any food or beverage products once they have left our facility.

  • No refunds will be issued for edible items unless the product is proven to be defective or damaged upon arrival.

2. Non-Edible Items

Non-edible products (such as bags, accessories, or hardware) are eligible for return under the following conditions:

  • Timeframe: Returns must be initiated within 5 days of the delivery or purchase date.

  • Condition: Items must be in their original, unused condition, with all tags and packaging intact.

  • Exclusions: Items showing signs of wear, or those returned after the 5-day window, will not be accepted.

3. Damages and Issues

Please inspect your order upon reception. If an item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

4. How to Initiate a Return

To start a return for a non-edible item, please contact our support team at Gazelle.info@atedxb.com with your order number and a photo of the item.